Cancellation Terms
At Sunkissed Exports, we are dedicated to delivering high-quality products and exceptional customer service. We understand that there may be occasions when you need to cancel an order. Our cancellation policy is designed to be clear and comprehensive, ensuring a seamless experience for our customers. Please review the detailed terms below.
1. Order Cancellation by Customer
1.1 Timing of Cancellation Requests
- Before Shipment:
- Eligibility: Customers can cancel their order at no charge if the cancellation request is made before the order has been shipped.
- Process: To cancel an order before shipment, please contact our customer service team immediately. Provide your order number and relevant details to expedite the process.
- After Shipment:
- Non-Eligibility: Orders that have already been shipped cannot be cancelled. However, customers may be eligible to return the products in accordance with our
- Return and Refund Policy. Note that perishable goods have specific conditions.
1.2 How to Cancel an Order
- Contact Information:
- Email: [email protected]
- Phone: +91 9769996937
- Cancellation Hours: Monday to Friday, 9 AM - 5 PM IST
- Required Information: To facilitate a smooth cancellation process, please provide the following details:
- Full Name
- Order Number
- Contact Information (Email and Phone)
- Reason for Cancellation (optional but appreciated)
1.3 Order Modification
- Changes to Order: If you wish to modify your order, including changing quantities or switching products, please contact our customer service team as soon as possible. We will accommodate modifications if the order has not yet been processed for shipment.
- Confirmation: Upon successful modification, a confirmation email with updated order details will be sent to you.
2. Order Cancellation by Sunkissed Exports
2.1 Reasons for Cancellation
- Product Unavailability:
- Stock Issues: If a product is out of stock or unavailable for any reason, we may need to cancel your order. In such cases, we will notify you promptly and offer alternative options or a full refund.
- Payment Issues:
- Payment Delays: If there are issues with the payment method or if payment is not received within the specified timeframe, we reserve the right to cancel the order. We will notify you to resolve any payment issues.
- Fraud Prevention:
- Suspicious Activity: We reserve the right to cancel any order that appears to be fraudulent or if we suspect unauthorized or illegal activity. We will notify you if this is the case.
2.2 Notification of Cancellation
- Communication: If we need to cancel your order for any reason, we will notify you via email or phone as soon as possible.
- Refund Process: In the event of cancellation, we will provide a full refund to your original payment method unless alternative arrangements are made. Refunds will be processed promptly.
3. Refunds
3.1 Refund Processing
- Timely Refunds: Refunds for cancelled orders will be processed promptly. Once the cancellation is confirmed, refunds will be issued to the original payment method.
- Processing Time: Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
3.2 Partial Refunds
- Eligibility: In cases where only part of the order is cancelled, a partial refund will be issued corresponding to the cancelled items.
- Processing: Partial refunds will be processed in the same manner and within the same timeframe as full refunds.
3.3 Refund Confirmation
- Notification: Upon processing the refund, a confirmation email will be sent to you with details of the refund amount and the refunded items.
4. Exceptions and Special Circumstances
4.1 Custom Orders
- Special Terms: Custom or special orders may have different cancellation terms. Specific cancellation policies for custom orders will be communicated at the time of purchase.
- Non-Refundable Items: Certain custom orders may be non-refundable. Details will be provided during the order process.
4.2 Bulk Orders
- Advance Notice: Bulk orders may require longer lead times for cancellation requests. Please contact our customer service team as early as possible if you need to cancel a bulk order.
- Resolution: We will work with you to find the best possible solution, including potential rescheduling or modification of the order.
4.3 Perishable Goods
- Non-Cancellable Items: Due to the nature of perishable goods (e.g., fresh fruits, poultry), these items may not be eligible for cancellation once they have been processed for shipment.
- Quality Issues: For issues related to the quality of perishable goods, please refer to our Return and Refund Policy.
4.4 Export Compliance
- Regulatory Requirements: Orders that require export compliance or additional regulatory approvals may have specific cancellation terms based on the nature of the regulatory requirements. Details will be provided at the time of order confirmation.
5. Communication and Support
5.1 Customer Support
- Availability: Our customer service team is available to assist you with any questions or concerns regarding your order, including cancellations.
5.2 Feedback
- Customer Feedback: We value your feedback and use it to improve our services. If you have any comments or suggestions regarding our cancellation policy, please feel free to share them with us.
Contact Us
If you have any questions about our cancellation policy or need assistance with cancelling an order, please do not hesitate to contact us:
Email: [email protected]
Phone: +91-9769996937
Address: Sunkissed Exports, Mahavir Dham, D/3, West, opp. BMC Garden, Kandivali, Saibaba Nagar, Kandivali West, Mumbai, Maharashtra 400092